Support
Talk to the people who wrote the rules
Email support@runtimeclear.com. A person replies within 1 business day.
What to include
- Your scanner version (
--version) and operating system. - For purchase questions, the email you used at checkout or your Stripe receipt number.
- For a wrong classification, the finding text and the matching
releasefile. Please don't send whole scan files unless you have reviewed them; they contain paths and hostnames.
$ bash runtimeclear.sh --version $ bash runtimeclear.sh --out scan.json 2> scan-summary.txt
Refunds
Full refund within 14 days of purchase, no reason needed.
- Email support@runtimeclear.com from the address you used at checkout, or include your Stripe receipt number.
- We issue the refund through Stripe within 2 business days.
- Your bank shows it on the original payment method, usually within 5–10 business days.
Details in the refund policy.
Restore access on another browser
The unlock lives in the browser you used at checkout for 12 months. If you cleared site data or need it on another computer, email support@runtimeclear.com with your receipt and we'll send a new access link.
Scanner and report troubleshooting
“Permission denied” or missing installs
Unreadable folders are skipped and listed under warnings in the JSON. Run with sudo (or an elevated PowerShell) to include other users' homes and processes. Nothing else changes when elevated.
PowerShell says running scripts is disabled
Run it for this one invocation without changing the machine policy: powershell -NoProfile -ExecutionPolicy Bypass -File .\runtimeclear.ps1 -Out scan.json. Use 64-bit PowerShell; a 32-bit session can miss 64-bit installs, and the script warns you if it is in one.
A JDK I know about is not in the results
The scanner looks in the locations listed on the security page. A runtime bundled inside an application folder elsewhere (for example /srv/app/jre) is found only if it is running, on PATH or registered. It also does not look inside container images; point --repo at the Dockerfiles, or run the scanner inside the container.
The report says the file is not a RuntimeClear scan
Load the file written by --out / -Out, not the console summary. The report reads schema runtimeclear.scan/v1; if you edited the file, re-run the scanner.
An install shows “needs review”
That is deliberate: the signals conflict, the build is bundled or the version wasn't released when the rules were checked. The finding explains which. If you think a rule is wrong, email us the finding and the release file contents.
I paid but the report is still locked
Open the link Stripe sent you back to (it contains session_id) in the same browser. If the page says the payment couldn't be confirmed, email support@runtimeclear.com with your receipt and we'll sort it out.
Security issues
Report vulnerabilities privately to support@runtimeclear.com. See responsible disclosure.